Phoenix - Mount Stromlo Observatory

At Nicole Kearns Photography, we take great care to ensure that every print and framed piece arrives in perfect condition. However, if your order arrives damaged, we are happy to provide a replacement under the following conditions: 

Returns & Replacements 

• Damaged Goods Only: We only accept returns and replacements for items that arrive damaged. 

• Reporting Damage: If your canvas or frame arrives damaged, please take clear photos of the item and its packaging immediately. 

• How to Request a Replacement: Send the photos along with your order details to Nikki_Kearns@outlook.com 

• Replacement Process: Once we receive your email, we will consult with our third-party framing and printing provider to assess the damage. If approved, a replacement will be sent to you at no additional cost. 

Important Notes 

• We do not offer refunds or returns for change of mind or personal preference. 

• All prints and frames are made to order, and as such, we cannot accept returns for reasons other than damage. 

• The printing and framing process is handled by a third-party provider, and we must consult them before approving a replacement. 

If you have any questions or concerns, please feel free to contact us. 

Thank you for your support and understanding! 

Thank you for shopping with Nicole Kearns Photography. Below are the details of our shipping process to ensure a smooth experience for you. 

Delivery Timeframes 

• Orders are processed and shipped within 1-2 weeks. 

• This timeframe does not include weekends or public holidays. 

• Once your order has been shipped, you will receive a confirmation email with tracking details (where applicable). 

Framed Prints Shipping 

• All framed prints are fulfilled by a third-party supplier located in Melbourne. 

• Shipping times for framed prints may vary slightly due to supplier processing times. 

Canberra/Queanbeyan Region Deliveries & Pickup 

• Free local delivery is available for framed prints within the Canberra/Queanbeyan region. 

• Alternatively, you can pick up your order at the next local market. Check our Home Page for upcoming market details. 

Additional Information 

• Please ensure your shipping details are correct at checkout. We are not responsible for orders delayed or lost due to incorrect address details. 

• If you have any special delivery requests, feel free to contact us before placing your order. 

If you have any questions about shipping, don’t hesitate to reach out!